Delivery & Returns



LAGOM will dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock we can make it exclusively for you. To do so, it will take us up to 5 days untill dispatch.

All online orders are dispatched in a unbranded package for a discreet delivery.

Deliveries are sent with SameDay, DHL, and/or GLS for Romania, free of charge for orders over 150 RON. We use DPD, UPS and/or Fan Courier for international deliveries, in this case shipping costs are supported by you. The shipping cost vary upon shipping country and number of items ordered. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from us, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and LAGOM is not responsible for any delays caused by destination customs clearance processes.


If you are not completely satisfied with your purchase, you have 14 DAYS from the date you received your order to return the items for refund or exchange. Please be sure that the product is still in perfect condition, unworn, undamaged, free of makeup, pet hairs and deodorant and have all original tags attached.

All customized and final sale category products are non-refundable.

Shipping costs to send back it's free of charge for the first return. Please contact us before returning any goods.
Please fill in the returns form with the details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item.

We recommend that you retain the proof of return shipping.
Please make sure you use the label provided above, no hand-written labels will be accepted.

No refund will be taken into consideration if the return instructions are not strictly respected.
In case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.
The address for the return shipment is:.
LAGOM Brand of SC COVER TO DISCOVER SRL 13 Sieului Street
Romania, 425100